Privacy Policy

Last updated: [PLACEHOLDER: date]

Data We Collect

When you use our website or contact us, we may collect the following personal information:

  • Contact form and booking submissions: your name, phone number, email address, vehicle details, and any message you provide.
  • Phone enquiries: your name, phone number, and details of your enquiry.
  • Website analytics: anonymised data about how you use our website (pages visited, time on site) collected via Google Analytics 4.
  • Cookies: essential cookies for website functionality and analytics cookies with your consent.

How We Use Your Data

We use your personal data for the following purposes:

  • Booking management: to process your booking request, confirm your appointment, and contact you about your vehicle (lawful basis: contract performance).
  • Responding to enquiries: to reply to messages sent via our contact form or by phone (lawful basis: legitimate interest).
  • Legal obligations: to comply with legal and regulatory requirements related to motor vehicle repair services.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with service providers who assist in operating our website (e.g. hosting, email delivery) under appropriate data processing agreements.

Data Retention

We retain booking and enquiry data for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are retained for up to 24 months. You can request deletion at any time.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete personal data.
  • Delete your personal data (right to erasure).
  • Restrict or object to processing of your data.
  • Data portability — receive your data in a structured format.

To exercise any of these rights, please contact us at [PLACEHOLDER: email address] or visit us at 70 Glebe Rd, Bedlington, NE22 6JU.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

Bedlington MOT and Service Centre
70 Glebe Rd, Bedlington, Northumberland, NE22 6JU